LabCare, a brand of Shivani Scientific Industries Pvt. Ltd. (“LabCare”, “we”, “our”, or “us”), cares deeply about your privacy. We are committed to protecting your personal data in the best possible way and ensuring that our processing activities comply with all applicable data protection laws and regulations.
This Privacy Policy explains how LabCare processes personal data about you when you interact with us in any of the following capacities:
- as a representative of a customer, clinic, hospital, potential customer or former customer;
- as a representative of a supplier, manufacturer, distributor, service provider or partner;
- as a subscriber to LabCare’s marketing updates, newsletters, product information or technical insights;
- as a user of LabCare’s software platforms, dashboards, mobile apps, e-learning modules, and digital support tools (including social media interactions);
- as a participant in events, product demonstrations, workshops, or training programs arranged or coordinated by LabCare; and
- as a visitor to our website, web applications or contact channels.
In summary, LabCare processes your personal data for the following overall purposes:
To ensure regulatory compliance and meet legal obligations, including medical device traceability, system security, accounting requirements, customer support documentation, and statutory reporting
To communicate with you in your role as a representative of a customer, potential customer, former customer, supplier or partner, including contacting you to share product information, respond to enquiries, schedule demos, negotiate or execute agreements, and maintain ongoing business communication.
To administer and manage agreements with the clinic, hospital, organisation or company you represent, including order processing, installation support, service updates, maintenance coordination and invoicing.
To send you offers, updates, newsletters, invitations, alerts, technical documents, market studies or product evaluation requests, which may include limited profiling to ensure information is relevant to your professional interests.
To create, manage and maintain user accounts for LabCare systems—such as LabCare dashboards, monitoring tools, alert management modules, or e-learning systems—based on your request or the request of your organisation.
To store and manage any responses, comments or interactions that you voluntarily publish on LabCare’s social media platforms.
To plan, host and administer events, including training sessions, product demos, workshops, exhibitions or customer meetings arranged or coordinated by LabCare.